Terms of Use

Terms of Use
www.Mumshandmade.com includes an online store for the sale of goods of the company's baring the distinctive title  “MUMSHANDMADE” VAT number 128081889.
"MUMSHANDMADE" is a sole proprietorship established in Greece. For complete contact details and address, please contact us via the contact form.
Before entering the online shop and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of our company online shop.
Please make sure you agree to the following terms and conditions because your continued use and browsing of the Website implies your explicit and unconditional consent and consent to them.

Terms
MUMSHANDMADE reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. "MUMSHANDMADE" undertakes to inform users of any modifications and any changes, through the web site of this online store. It is clarified that changing terms does not affect orders that you have already placed.
Amendments to terms of use
The company reserves the right to amend, correct and/or improve, change, suspend or terminate any part of the website or its content including these terms and conditions of use, services and products available through it, including even your access to it at any time without notice. The continued use of the site after the amendments constitutes implicit acceptance of the amendments.

Information & products provided
"MUMSHANDMADE" is committed to the completeness and validity of the information provided on the www.mumshandmade.com website, both in terms of the essential characteristics described on a case-by-case basis and the accuracy of the information provided and the services provided by his online store, subject to any technical or typographical errors that have escaped attention or have been unintentionally caused or due to any interruptions to the Website due to force majeure.
Limitation of Liability
"MUMSHANDMADE" guarantees timely notification of end consumers about the unavailability of the products/services provided. MUMSHANDMADE is not responsible for any technical problems that may occur to users when attempting to access the site and during the access and is related to the operation or compatibility of their own infrastructure with the use of the Website. Also "MUMSHANDMADE" has no responsibility for the acts or omissions of third parties and in particular unauthorized third parties' interference with products and / or services and/or information made available through it.

Intellectual property rights
The website www.mumshandmade.com is the official website of "MUMSHANDMADE". All content of the web sites posted, including images, graphics, photographs, designs, texts, services, and products is copyrighted and protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive representations of "MUMSHANDMADE" and / or its online shop and / or third parties affiliated therewith and their products or services are the exclusive marks and / or marks of his / her www.mumshandmade.com and/or the above third parties and are protected by Greek, EU and international trademark laws and industrial and intellectual property and unfair competition. In any event, their appearance and exposure on www.mumshandmade.com should in no way be construed as a transfer or assignment of their license or right of use.
User Obligations
Users of www.mumshandmade.com accept that they will not use said URL and its online store to send, publish, send vie e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, obscene, obscene, bibliographical, is a violation of someone else's privacy, shows empathy, or expresses racial, ethnic, or other discrimination, may harm minors in any way, is not entitled to be transmitted in accordance with law or contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, causing damage, destruction or obstruction of the operation of any software or computer hardware, wilfully or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store personal data.

Security
"MUMSHANDMADE" recognizes the importance of the security of your Personal Data as well as your online transactions and takes all the necessary steps, with the most advanced and advanced methods, to ensure your maximum security. All information relating to your personal information and transactions is secure and confidential. You can change your password as often as you like. Your password is kept encrypted in our files and therefore cannot be recovered. If you forget it you will need to issue a new password. You are the only one who has access to your information through the above codes and you are solely responsible for maintaining the privacy and concealment of your password from third parties. In case of loss or leak, you should notify us immediately, otherwise the online store "MUMSHANDMADE" is not responsible for the use of the password by an unauthorized person.
For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable codes (eg date of birth). We also recommend that you use not only letters and numbers but also symbols when creating it.
Contact details for our main office:
email: questions@mumshandmade.com
Legal representative:
email: hello@mumshandmade.com
Please don’t hesitate to contact us for anything further.

Trading Privacy
Confidentiality is self-evident. The same basic principles that apply to classical transactions apply to e-commerce. All information transmitted by the user/member to "MUMSHANDMADE" is confidential and "MUMSHANDMADE" has taken all necessary measures to use it only to the extent necessary in the context of the services provided. Some of the measures taken are the following:
a. Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
b."MUMSHANDMADE" does not disclose the details of its customers and their transactions, unless you have written authorization from you or this is required by a court order or decision of another public authority.
c.Where MUMSHANDMADE uses third parties to support its systems, it ensures the confidentiality.
d.Your credit, debit and prepaid card transactions use advanced security systems to prevent theft of your information. Specifically during the credit purchase process, you are automatically transferred to a secure server at Piraeus Bank. All your card details are protected with an encryption algorithm. Piraeus Bank and MUMSHANDMADE are committed to securing the completion of your transactions.
Subject to the provisions of this Privacy Policy chapter, you may request any information that is kept for you and correct it in the event that you can substantiate an error. For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.

Protection of your Personal Data
During your visit to www.mumshandmade.com, you may be asked to provide your personal information (name, surname, telephone, email address, shipping address, etc.) as a rule to process your orders or order to provide our services.
Any personal data you provide anywhere on the pages and services of the www.mumshandmade.com websites is kept solely for the purposes of dealing with us, improving the services provided and ensuring the operation of the respective service and not may be used by any third party (except where provided by law to the competent authorities only). In any case, employees / contributors to MUMSHANDMADE who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Your personal information in extremely rare and specific cases may also be disclosed to business partners in order to support, promote and execute your business relationship with us, but always under conditions that fully guarantee that your personal information does not exist at all.Illegal processing and after your first consent. For any questions or suggestions or statements related to these issues please contact us at the email addresses listed below.
At any time you reserve the right to be informed or even objected to the further processing of your information in accordance with applicable data protection laws. You have the following rights:
a. Know the categories of personal information we hold and process, their origin, the purposes of their processing, the categories of their recipients, their retention time, and your related rights (right of access).
b. Request correction and / or supplementation of your personal data so that it is complete and accurate (correction right), providing any necessary documents that may result or need correction or supplementation.
c. Ask for restriction on the processing of your data (restriction right).
d. Oppose any further processing of your personal information we hold (right to object).
e. Request the deletion of your personal data from the files we hold (right to forgetfulness).
f. Request the transfer of your data from 'MUMSHANDMADE' to any other controller (data portability right).
g. Filing a complaint with the Personal Data Protection Authority (www.dpa.gr) if you believe your rights are being infringed in any way.
Please note the following in relation to your above rights:
i. Your rights under c, d and c may not be satisfied, in whole or in part, as they relate to data necessary for the preparation and / or continued operation of the contract, regardless of the source of their collection.
ii. MUMSHANDMADE has the right at any time to refuse your request to limit the processing or deletion of your personal data if the processing or maintenance of the data is necessary to establish, exercise or uphold its legal rights or fulfil its obligations.
iii. Exercising the right to portability (above under f) does not imply deletion of data from the 'MUMSHANDMADE' archives, subject to the conditions set out in the preceding paragraph.
iv. The exercise of the above rights is valid for the future and does not apply to data processing already performed.
You can contact your Data Protection Officer for information regarding processing of your personal information at hello @ mumshandmade.com.

How to order
Orders are placed online by you through the online store at www.mumshandmade.com. Your identification is required with your personal password (email) and your personal security password (password)

Shipping

Most international orders are shipped via UPS, FedEx, or DHL. Please note that these courier services do not support shipping to PO Boxes.

At the customer’s request and responsibility, Mumshandmade can ship orders via regular Greek Post ("ELTA"). Customers will receive an email with tracking details once the order is dispatched. It is the customer’s responsibility to track the parcel and follow its journey using the tracking information provided. Customers will also receive multiple shipping updates directly from the courier company. If any shipping details appear incorrect, customers must contact the local office of the transportation company to update the information. Mumshandmade is unable to modify shipping details once the order has been dispatched.

For international orders, please be aware that Mumshandmade is not responsible for any customs duties, import taxes, or delays caused by customs clearance. Delivery times are subject to customs processing times and other potential delays.

In Greece, shipments are handled by ACS Courier. Please note that due to the ongoing conflict, shipments to Russia, Belarus, and Ukraine are temporarily paused. For Russian orders shipped via ELTA Post, Mumshandmade cannot track or locate parcels once they are in Russia, and customers must contact Russian Post for additional delivery details.

Mumshandmade provides tracking details for all shipments, but is not responsible for delays caused by weather conditions or other external factors while the parcel is in the hands of the courier service.

If a customer provides shipping details for a hotel, rental house, or villa, Mumshandmade is not responsible for lost parcels or delayed deliveries. Additionally, if the customer leaves the location before the parcel arrives, Mumshandmade will not offer any refunds or replacements.

Free shipping promotions are automatically applied on the shopping bag page. Free shipping offers are valid on the total order price after any applicable discounts or promotional codes are applied.

Please note that the purchase price does not include import duties, taxes, transfer fees, or other governmental charges, which are the buyer’s responsibility.

If a customer refuses to accept a parcel or it is marked as "not reclaimed" by the courier company, Mumshandmade will not refund the total price of the order, including shipping costs. The same applies if a customer refuses to pay import taxes at customs.

All Mumshandmade garments are made-to-order, and the knitting process begins after the customer places an order. The delivery time provided refers solely to the shipping duration and does not include the time required for the product’s preparation. 

ANY DAYS  RELATED TO THE DELIVERY OPTION, CONCERN EXCLUSIVELY THE DURATION OF THE SHIPMENT, EXCLUDING THE  PREPARATION OF THE PRODUCT.

Payment methods
The main payment methods are:
a) via credit, debit and prepaid Visa, Mastercard, Maestro, American Express, Diners
b) Google Pay
c) Apple Pay
d) Paypal
In addition to the main payment methods, additional payment methods may also be available in some cases. In rare cases (such as system upgrades) one of the main payment methods may be temporarily unavailable. In any case, you can see the payment methods available to you and choose between them before submitting your order.

Product replacement policy
Replacement of products within European countries is possible only after contacting "MUMSHANDMADE" and within 24 hours of their receipt at any case.
The new product or new products you choose should have a total value equal to or greater than the total value of the products to be returned. The products to be returned must be in perfect condition without being worn. Customer must provide return shipping details to Mumshandmade within 24 hours of contact. Return and shipping costs are borne by the customer. Mumshandmade will charge 10% of the item cost to be able and pay the knitter for her job. Mumshandmade offers a made-to-order personalised service so any item returned will stay on the shelf because most customers request different sizes.
If any customer wishes to replace an item for more than one time, Mumshandmade will charge 50% of the total price of the item to be returned. 
Customers outside Europe (Russia,UK,Australia,USA,Canada etc.) must contact "MUMSHANDMADE" within 24 hours of their receipt at any case. Due to extremely high import charges on duties at Greek customs, return costs, import charges for returned product and shipping costs of new item are borne by the customer. Customer must provide return shipping details to Mumshandmade within 48 hours of contact. Mumshandmade will charge 10% of the returned product cost to be able and pay only the knitter for her job. Mumshandmade offers a made-to-order personalised service so any item returned will stay on the shelf because most customers request different sizes.
If any customer wishes to replace an item for more than one time, Mumshandmade will charge 50% of the total price of the item to be returned. 

Not all of the above applies to swimwear.Swimsuits are considered to be underwear and for hygiene purposes no refunds or changes will apply.
Because we don't usually have kid size orders to prepare, kids size items can't be returned or replaced at any case.

All Mumshandmade garments are being made by human hands and this is a priceless craftsmanship so we expect a level of responsibility from our customers, we take our work seriously and so should they. 

Any replacement will be processed as a new order that Mumshandmade team will create and therefore will take a new order of priority.

Order modification policy
Alteration of product attributes (color, size) after submitting an order is only possible for the same product, given the fact that this new attribute is available for this specific product. The user has to declare his wish via email within 24hours of submitting the order. If this reasonable period expires, the alteration can only be made at a charge of €35 for each product that changes. Mums offer a made to order service. When you place an order, a local knitter starts knitting the purchased item. So, €35 is a fair and reasonable fee to cover yarns used, knitting and shipping costs of sending the canceled item back to our facility and receive new yarns to make the new one. In any of these cases, the original order will be canceled, and a new order will be manually created and therefore knitting takes a new order of priority.

Pre-Order Policy
These Pre-Order Terms and Conditions govern the placing of pre-orders with Mumshandmade. Please read these Terms carefully before submitting your Pre-Order of any Mumshandmade products. By submitting your Pre-Order, you agree to be legally bound by these terms.

• Price & Payment: You will be charged the full Price of the products at the time of placing the Pre-Order. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are Buyer’s responsibility.
• Delivery Schedule: Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Mumshandmade does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Mumshandmade is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order about its status.
• Cancellation: “Customised” or “Made by Order” Pre-orders, cannot be cancelled and are not eligible for refund or exchange. If Mumshandmade cancels your pre-order you will receive a full refund of the Purchase Price without interest.
  About the Pre-order Modification Policy, Refundable Returns or any other General Policies please read our general Terms of Use.
• Coupons/discount codes: No discount coupons apply. 

Order cancellation policy
Orders can be canceled and fully refunded only if requested via email within 10 hours of purchase. After this period, materials are shipped to knitters, and cancellation will result in a 15% deduction to cover work and shipping costs. 

Return Policy
Due to the made-to-order nature of our products, returns and refunds are not accepted under EU Regulations, which state that the 14-day cooling-off period does not apply to personalized goods.

If you receive the wrong product, notify Mumshandmade within 12 hours of receipt to initiate a return and refund.

If a European customer refuses to accept a parcel or a parcel is marked as "not reclaimed," only 30% of the product price will be refunded. Shipping costs are non-refundable.

If a customer refuses to pay customs taxes, the parcel may be destroyed, and no refund will be issued.

For customers outside Europe (USA, UK, Australia, etc.), returns are not possible due to high Greek customs import fees.

If a courier company declares a parcel lost, Mumshandmade will replace the item after a formal investigation. No refunds will be issued.

Swimwear and children’s items cannot be returned or exchanged for hygiene reasons and limited demand.
Mumshandmade takes every request seriously, but all issues are handled on a case-by-case basis.

Custom Shopping Bags
Items purchased through custom shopping bags, cannot be refunded, returned or changed. These are specific orders and no modifications are accepted.

Custom Orders
If at any case a customer wishes to place a custom order in order to achieve the perfect size or any other specification of personal interest, she/he should contact Mumshandmade by sending an email at hello@mumshandmade.com. Each custom order will be charged with an extra fee which applies to the new pattern that a knitter will have to design for a different size or any other specification. Mumshandmade team will provide all additional details about these charges by replying to customer's email. Items purchased through custom orders, cannot be refunded, returned or changed. These are specific orders and no modifications are accepted. Mumshandmade will provide details about measurements of the usual size for any item of the website to make sure if the customer will need to place a custom order or not. Coupons/discount codes: No discount coupons apply.

Prices
All prices quoted for the products available at www.mumshandmade.com include VAT. For international orders, please note that MUMSHANDMADE is not responsible for any customs or import charges and delivery time excludes custom clearance delays. Prices quoted for products might change anytime. At any case any product is on sale, no promotional codes are applicable and mumshandmade will not refund the discounted amount at orders placed before the promotional sales.

Colors and Wool
Please note that all colours might differ a little bit from the website photos. This happens due to the professional lighting on our studio which is brighter than the natural lights. At any case, if a customer wishes to purchase a colour that is not already available for a specific item, a colour that doesnt already belongs to the existing collection, Mumshandmade can and will place a custom order. For every additional colour, customer will be asked to pay a fee of 30 euros. Furthermore, color hues might differ due to different prodution lines, which means that one item in one specific color might differ a little bit from another item at the same color. This happens because wool production and dying cannot be 100% accurate due to paint pigments and different wool mixes. Additionally, wool touch or thickness might also differ for exaclty the same reasons. For example, one item in one specific color might be softer, thinner or thicker because of paint pigments. Wool is a natural product and no human can ever be 100% specific for its color, touch or thickness. 

Product Preparation
Products "made by order" as most of Mumshandmade items are, need some days to be completed which may vary from 1 to 13 business days, depending on product's type and the current workload. These days are only related to the duration of the products' knitting or crocheting, they are defined by the company and should not be confused with the days regarding the shipping method selected by the customer.
If anytime a celebrity/personality wears and promotes a Mumshandmade item on social media, the knitting timeframe mentioned above is not valid. The waiting time for knitting process can not be calculated and it depends on the volume of orders pending.
Products described as "made by order" are considered as personalized as the customer accepts the product size provided while any customer has the right to request different size. Mumshandmade accepts custom orders but website products are clearly made-to-order / personalised at the specific size provided on each product description. 
Mumshandmade can and might apply small design changes to any piece, in order to upgrade and make each garment reach perfection in fitting terms.
The packaging of the products is likely to include the addition of natural aromatic essential oil of levander or cotton. Please inform us for any allergies.
Some items might be packed in vaccum bags. This way we save space and use less paper boxes. Customers can re-use these vaccum bags or recycle them with plastics.

Swimwear
Our crochet swimwear is handmade to order, meaning we do not hold stock. Each piece is crafted specifically for the customer after an order is placed. Production time ranges from a minimum of 4 business days to a maximum of 11 business days, depending on the design.

To ensure the perfect fit, we provide a detailed size guide with instructions and photos on how to take accurate body measurements. Customers must carefully follow these guidelines and email us their measurements in centimeters after placing their order.

As each swimwear piece is custom-made to the customer’s measurements, it is classified as personalized clothing under EU regulations. Therefore, the 14-day right of return does not apply, and we do not accept returns or exchanges for these items. However, if an item is defective or faulty, customers must contact us within 48 hours of delivery with photos, and we will assess the issue. If a defect is confirmed, we will offer a repair, replacement, or other suitable solution as per consumer rights.

By placing an order, the customer acknowledges and agrees to these terms.

For customers outside the EU, including the UK, USA, and Australia, our handmade crochet swimwear is classified as personalized clothing. This means returns are not accepted unless the item is faulty, in which case we will assess the issue and provide a suitable solution in line with local consumer laws

For customers interested in custom swimwear designs, please contact us before placing an order to discuss your design, measurements, and production time. Custom orders are also non-returnable once produced.

Sustainability
Making everything with environmental responsibility in mind, we use low-impact yarns, always guided by the spirit of making more from less. All products are sustainable and feel good for your skin and the planet. We use revolutionary yarn solutions that are mainly composed of natural recycled wool, recycled cotton, recycled acrylic and vegan plant dyes. Sustainable thinking is at the heart of everything we do and the only way we know.

Force majeure
If due to force majeure it is not possible to ship the products within the prescribed time, you will be notified by e-mail. "MUMSHANDMADE" is not responsible for any situation that is beyond its own responsibility and will do everything humanly possible for your convenience.

Final terms
All disputes arising from the use of the present website, e-shop and anything related to the sale of goods or services vie the above is under the exclusive jurisprudence of the courts of Thessaloniki. Use of the site, e-shop and services offered thereof constitutes consent to the above terms individually or as a whole