Returns & Exchanges

Returns and Exchanges

Every Mumshandmade piece is made to order after you place your order. For this reason returns for refund are not accepted, in line with the EU consumer rules on goods made to order.

Exchanges

Within the EU, an exchange for a different colour or style is possible if you contact us within 24 hours of delivery. The piece must be unworn and in its original condition. The replacement must be of equal or greater value, return and reshipping costs are the customer's responsibility, and a fee of 10% of the item value applies to cover the production of the original piece. A second exchange of the same order carries a 50% fee.

Outside the EU, exchanges follow the same terms, with the addition that Greek import charges on the returned piece are the customer's responsibility. Customers must contact us within 24 hours of delivery and provide return shipping details within 48 hours.

Wrong or faulty items

If you receive the wrong piece, or a piece with a fault, contact us within 48 hours of delivery with photographs. Return and replacement costs in this case are ours.

Not exchangeable

Swimwear, made to measure and custom pieces, and children's sizes cannot be returned or exchanged.

Refused or lost parcels

A parcel that is refused, returned unclaimed, or refused at customs is not refunded. A parcel declared lost by the courier is replaced after the courier's investigation.

Made-to-Order Goods & EU Statutory Right of Withdrawal

Every Mumshandmade piece is individually handcrafted strictly on a made-to-order basis, produced only after an order is placed and crafted according to the measurements, sizing, and specifications selected by the customer.

By placing an order on our website, you expressly acknowledge and agree that your item is produced specifically for you based on your selected specifications. Consequently, in accordance with Article 16(c) of EU Directive 2011/83/EU on consumer rights, goods made to the consumer’s specifications or clearly personalized are exempt from the standard 14-day statutory right of withdrawal and monetary refunds.

Selecting a size or dimension guide provided on our product pages constitutes your explicit specification and authorization for the custom production of your piece. If you require any custom fit or measurement adjustments, you are welcome to contact us prior to or immediately after placing your order.

Please note: While statutory monetary refunds do not apply to made-to-order items, we proudly offer standard product exchanges in accordance with our Exchange Policy below, ensuring you receive a piece you love.

Every request is handled individually. Contact hello@mumshandmade.com.