Return Policy

Return Policy

Due to the made-to-order nature of our products, returns and refunds are not accepted under EU Regulations, which state that the 14-day cooling-off period does not apply to personalized goods.

• If you receive the wrong product, notify Mumshandmade within 12 hours of receipt to initiate a return and refund.
• If a European customer refuses to accept a parcel or a parcel is marked as "not reclaimed," only 30% of the product price will be refunded. Shipping costs are non-refundable.
• If a customer refuses to pay customs taxes, the parcel may be destroyed, and no refund will be issued.
• For customers outside Europe (USA, UK, Australia, etc.), returns are not possible due to high Greek customs import fees.
• If a courier company declares a parcel lost, Mumshandmade will replace the item after a formal investigation. No refunds will be issued.
• Swimwear cannot be returned or exchanged as they are personalized, for hygiene reasons and limited demand.
  Mumshandmade takes every request seriously, but all issues are handled on a case-by-case basis.