Shipping policy

Shipping

Most international orders are shipped via UPS. Please note that these courier services do not support shipping to PO Boxes.

At the customer’s request and responsibility, Mumshandmade can ship orders via regular Greek Post ("ELTA"). Customers will receive an email with tracking details once the order is dispatched. It is the customer’s responsibility to track the parcel and follow its journey using the tracking information provided. Customers will also receive multiple shipping updates directly from the courier company. If any shipping details appear incorrect, customers must contact the local office of the transportation company to update the information. Mumshandmade is unable to modify shipping details once the order has been dispatched.

For international orders, please be aware that Mumshandmade is not responsible for any customs duties, import taxes, or delays caused by customs clearance. Delivery times are subject to customs processing times and other potential delays. For customers in the United States, all prices already include applicable taxes and import duties, so no additional fees will be charged upon delivery.

In Greece, shipments are handled by ACS Courier. Please note that due to the ongoing conflict, shipments to Russia, Belarus, and Ukraine are temporarily paused. For Russian orders shipped via ELTA Post, Mumshandmade cannot track or locate parcels once they are in Russia, and customers must contact Russian Post for additional delivery details.

Mumshandmade provides tracking details for all shipments, but is not responsible for delays caused by weather conditions or other external factors while the parcel is in the hands of the courier service.

If a customer provides shipping details for a hotel, rental house, or villa, Mumshandmade is not responsible for lost parcels or delayed deliveries. Additionally, if the customer leaves the location before the parcel arrives, Mumshandmade will not offer any refunds or replacements.

Free shipping promotions are automatically applied on the shopping bag page. Free shipping offers are valid on the total order price after any applicable discounts or promotional codes are applied.

Please note that the purchase price does not include import duties, taxes, transfer fees, or other governmental charges, which are the buyer’s responsibility.

If a customer refuses to accept a parcel or it is marked as "not reclaimed" by the courier company, Mumshandmade will not refund the total price of the order, including shipping costs. The same applies if a customer refuses to pay import taxes at customs.

Special Note for USA Customers

For customers in the United States, all product prices listed on www.mumshandmade.com , include all applicable taxes and import duties. No additional fees or charges will be collected upon delivery. This applies to all regular purchases and pre-orders.

All Mumshandmade garments are made-to-order, and the knitting process begins after the customer places an order. The delivery time provided refers solely to the shipping duration and does not include the time required for the product’s preparation. ANY DAYS RELATED TO THE DELIVERY OPTION, CONCERN EXCLUSIVELY THE DURATION OF THE SHIPMENT, EXCLUDING THE PREPARATION OF THE PRODUCT.