Why should I create a Mumshandmade family account to shop?
Being a family member at Mumshandmade.com is a simple thing to do and allows you to order easily without having to fill in your details every time you shop for an even more Fast and Easy Shopping Experience.
You will also receive benefits such as:
- Exclusive Offers for Family Members and Giftcards
- Birthday Surprise
- Automatic Loyalty Program Enrollment
- Saved Order History
- Share your Wishlist with friends and social media
- Fashion drops, news, style advice
- More Payment Methods
- You can sign up now, or you can start shopping straight away and set up your account when you check out - whichever suits you best. Just follow the easy steps on screen.
Why should I subscribe to receive your newsletters?
By signing up to receive our emails, you'll be among the first to know when we share special offers, release our new collections, learn everything about the latest news and more.
Can I shop as guest?
Of course you can, but creating a Mumshandmade family account is so much better with all the special benefits offering. Shopping as guest, you will be asked to fill in all shipping details which are exactly the same asked at the sign up steps. To create an account, the only extra thing we ask for, is a secret code to be able to sign in every time you shop with us. Think about it, its worth it. You can sign up now, or you can start shopping straight away and set up your account when you check out - whichever suits you best. Just follow the easy steps on screen.
Why my package has not been delivered yet, even though I have selected express shipping?
The days regarding the shipping method you have selected should not be confused with the duration of the products's knitting or crocheting. All knits are custom made to order and require up to 13 business days for knitting. When your order is ready to be shipped, it will be delivered in the duration indicated on the shipping method.
How much does the shipping cost?
Since the shipping cost depends on country, product and shipping method, you should see the exact amount of the shipping cost, when you have selected your country and shipping method before the process of the checkout. Mum's is not responsible for additional charges due to taxes, duties or freight charges for international orders.
Which are the payment methods?
The available payment methods vary for each country. You can check the available payment options after selecting the country of delivery before proceeding to the checkout.
Why I have not received a confirmation email of my order?
In case you have not received a confirmation email after your order submission, please check your spam emails.
Can I change the colour of the item I have ordered?
Please check our Terms of use.
How can I switch the language in which I receive sms and emails?
The language in which you receive sms and emails, can be switched by ''My account''.
Can I change my email address?
No, you are not allowed to change your email address.
How can I change my password?
You can change your password from ''My account > Change password''.
What if I don't remember my password?
You can request a new password at the login page. Click on ''Did you forget your password?'', type your email address in the corresponding field and then press the button to request the new password. It will be sent to you by email and/or sms. After logging in with your new password it is recommended for your safety to change your password to something that you can easily remember and not use the auto-generated password as your permanent password.
What if I repeatedly enter an incorrect password while trying to login?
For your security, there is a limit in the amount of times you are allowed to enter an incorrect password while trying to login. This way, it's difficult for someone else to guess your password and login to your account. If the limit is exceeded, your password will be changed automatically and you will receive an email and/or an sms with your new password. After logging in with your new password, you can change it to something that you can easily remember.
In case I choose to receive sms, do you charge me?
No, we don't charge you for these sms.
Why is a product removed from my cart?
If a product is no longer available, it will automatically be removed from your cart. The reasons may vary, for example a product may be unavailable because it is out of stock. This usually happens when products remain in your cart for a long time period as you might not have immediately proceeded to the checkout.
Why do I get a message that a price of a product has been changed in my cart?
The current price of a product may vary from the price the product had at the time you added it in your cart, especially when products remain in your cart for a long time period as you might not have immediately proceeded to the checkout. This message will appear before you proceed to the checkout in order to inform you about the change in price.
Why is the quantity of a product in my cart reduced?
Some products come in a limited edition. If you add for example five limited-edition products in your cart, but there are only three items left, you will have three items in your card, instead of five.
How does the Wishlist work?
Whenever you click on the WISHLIST symbol, you add that item to your list. From your list you can remove items whenever you like using the ‘edit’ option. To complete a purchase, just click on the product and follow the regular steps. Gift cards can’t be added to the WISHLIST.
There is a maximum of 100 items allowed on your WISHLIST to ensure it works correctly.
Remember, you may only use the WISHLIST if you are a registered customer, and the WISHLIST cannot guarantee stock availability of the products.
Why it is not possible to pay by cash on delivery method?
We used to accept this payment method in the past years and it wasn’t fair for our knitters and team. Our knitters used to make handmade pieces for orders that people wouldn’t accept receiving afterwards. So we ended up knitting pieces which we and our knitters were never getting paid for it. Not fair
Is it possible to change one item of a custom shopping bag?
Each custom shopping bag includes items matched together by our stylists and no changes of colours, sizes or designs can be done. Items purchased through custom shopping bags, cannot be refunded, returned or changed. These are specific orders and no modifications are accepted.
What is the exact composition of MixWool?
Making everything with environmental responsibility in mind, we use low-impact yarns, always guided by the spirit of making more from less. All products described as made of MixWool, are sustainable and feel good for your skin and the planet. MixWool is a yarn type composed of natural recycled wool, recycled acrylic and vegan dyes. Recycled acrylic, obtained from recycled plastic, consumes fewer CO2 to manufacture. Please contact hello@mumshandmade.com if you need further details.
What is the exact size of an oversized knit?
Please contact hello@mumshandmade.com
I think your onesize knits wont fit me. Can I order the piece I want at my size?
If you think that our onesize knit will be small or big for you, then we can definitely make a custom size for you after requesting it by email. Custom orders are being charged extra depending on sizing. Please contact hello@mumshandmade.comand ask to get details about custom size.
Can I return the knit I purchased?
Please check our Terms of use.
Can you add a hood on a cardigan or sweater of your already existing designs?
We don’t usually apply changes to our existing designs but please feel free to contact hello@mumshandmade.com
How long it takes to prepare a hand-knitted product?
All knits are custom made to order and require up to but not more than 13 business days for knitting. Some items need less time to be knitted, some other items need more time.
Can I change the colour of the cardigan I have ordered?
Please check our Terms of use.
Is it possible to be notified when a product will be available again?
It is possible to be notified by email or/and sms when the product you are interested in will be available again. Visit the page of the item you are interested in (if you are not logged in, it requires to log in) and there you will find the relevant button, which you have to click.
Can you knit anything I want by order?
If you wish to buy a knit that is not our design, you should contact via hello@mumshandmade.com and ask advice for custom orders. Please note that we don’t apply changes to our designs.
Can you knit a piece that used to be available at your online boutique but I can't find it any more?
If you wish to buy a knit that is not yet available at our official online boutique, you should contact via hello@mumshandmade.com and we will be more than happy to help.
Can you knit a piece that I saw on a fashion magazine or online?
Mumshandmade is a fashion designer knitwear brand and we design our own collections. We do like copying so we won’t be able to knit other designer’s styles. At any case, please contact hello@mumshandmade.com to get more details about this.
Some times I see photos at social media and colours look different than they appear on your official website. What's wrong?
Mumshandmade is working with many fashion bloggers and sometimes customers send us good pictures that we use on our social media posts and stories. Their photos usually have filters applied and that is why colours look different. You can see the real colours only at our official website.
I bought a knit from your website and the colour looks different than real life. What's wrong?
Mumshandmade works with one in-house photographer,Andy since 2013. Andy is photoshooting all website items under professional studio lighting. When you receive your knit, it may look a little different simply because your house lighting is not the same with our studio lights. This is a usual online shopping matter.
My knit is pilling. What's wrong?
Wool has a natural tendency to pill. This is not a defect, but rather a natural result of friction. Please cut off the pills very carefully and slow. Visit our youtube channel to see exactly how we do it.
Are swimwear designs in stock?
None of our swimsuits are in stock. We crochet them by order which means after you place your order.
It usually takes us 2 to 10 working days to crochet a swimsuit.
Is it possible to just purchase the top or the bottom of a swimsuit?
You can mix and match any of our tops and tops as you wish or just purchase any top or bottom separately.
Can you crochet a swimsuit I like if I somehow send you a picture of it?
We are able to custom make a swimwear. Please contact hello@mumshandmade.com
Do Mum's swimwear have linen inside?
We do not make any of our swimwear with linen inside because there is no such need. Nonetheless, you could ask a professional seamstress to put linen inside your Mum's swimsuit if you like. There is no such need though, not even for transparency reasons. They are all thick crochet made.
Are Mum's swimsuits transparent?
Nope. Our swimwear are not transparent at all. They are all thick crochet made.
What sizes do Mum's swimwear come out?
There are some onesize designs and some others that come in Small and Medium. Check out our size guide
Where can I find your swimwear?
You can only find and purchase our full swimwear collection online on our online shop. You may also find some of our designs in selected or pop-up stores. Please contact us.
What if I receive a wrong swimsuit (size, color or design) ?
In case you receive a wrong size, color or design swimsuit, return handling and return shipping costs are our responsibility. Swimsuit size is written on the label card, that you will find hanging on the product. Contact us within 14 hours. The return must be made within 3 days including weekend time (not business days). Item must be unwashed, unused, unworn at its original perfect condition.
How can I safely wash my Mum's swimsuit?
You can safely hand-wash your mumshandmade swimsuit with
lots of love and care, or machine washes on 30 degrees Celsius,
using a laundry bag. Do not bleach, do not hang, dry flat on a
towel.
How can I measure my proportions?
Check out our size guide
Can I return and change a swimsuit?
Swimsuits are considered underwear so for hygiene reasons, NO REFUNDS or CHANGES are acceptable.
Can your swimsuits be used for swimming in a pool?
Our cotton made crochet swimsuits are not suggested to be worn for swimming in pools. Chlorine will damage them. You can always pair the top of the bikini, though, with your favorite shorts for a pool party.
